Each casino gets a Trust Score built from testing we do ourselves, not a questionnaire the operator fills in. Human reviewers set every score — payment from an operator has never bought a higher rating.
Before we publish a listing, we confirm the licence we can cite, read the live bonus terms, and record AUD banking details from the cashier. A dated deposit/withdrawal test appears on the review once we have completed it — not as a placeholder. We revisit every review at least once a quarter and correct ratings within a week of any change we catch.
Licensing & Regulation
25%We confirm the regulator, licence number, and whether the operator formally accepts Australian players.
Recognised regulators and a licence you can verify yourself score highest. We also check for real payout proof and player-protection tools available to AU players specifically.
Payout Speed & Reliability
20%We request a real withdrawal and record exactly how long it takes to land.
Same-day e-wallet or crypto payouts score top marks. Vague processing windows, surprise holds, or repeat KYC requests pull the score down.
Bonus Transparency
15%We read the wagering requirement, max-win cap, and game-contribution rules in full before scoring.
Anything above 40x wagering, or terms that hide game restrictions on a separate page, loses points here.
Game Selection
15%We check provider variety, live-dealer depth, and whether RTP figures are actually published.
Libraries built on recognised studios — NetEnt, Pragmatic Play, Evolution and similar — score higher, especially when RTP is disclosed per game.
Security & Fairness
10%SSL, RNG certification, and the responsible-gambling tools actually available on the account page.
Deposit limits, self-exclusion, reality checks, and a visible link to support services are the baseline for a top score.
Customer Support
10%We contact support ourselves and time the response.
Live chat under three minutes, with an agent who can actually answer account questions, scores highest. Email-only support with slow replies scores lower.
Mobile Experience
5%How the site performs on a phone — not just whether it's technically responsive.
Most of our readers are on mobile. A clunky phone experience costs real points here, regardless of desktop polish.
We earn a commission when you sign up through our links. That commission funds the testing — it never buys a better score.
